>

Supporting Civilian Agencies with Enterprise IT

0 MIN READ

03/11/2021
Supporting Civilian Agencies with Enterprise IT

Overview

MetroStar has provided strategic, program and IT operational support to the Secretary of State, Principal Officers, and supporting bureaus at the Department of State for over 16 years.  

MetroStar provides enterprise-wide IT support services, which include 24x7 Help Desk support, custom SharePoint and .NET product development, technical infrastructure and network support, mobile solutions, agile project management, business analysis, and PMO support. We prioritize outstanding customer service, which supports the agency's shift in resources towards areas on development and innovation. 


Key Outcomes

700

VIP customers supported

850

service tickets closed monthly

33

customer applications developed

Tech, Tools, and Approach

  • Provide full IT support for unclassified and classified networks with a 24x7x365 help desk. 

  • Installed custom application development and lifecycle support (.NET and SharePoint). 

  • ServiceNow  

  • Dell SourceOne 

  • SQL Server 

  • AWS 

  • Azure Cloud Services 

  • System Center Configuration Manager (SCCM)  

  • JIRA 

  • WordPress 

  • Cisco VoIP phone & network 

  • VMWare 

  • LogRhythm 

  • EM7